Terms & Conditions

 During these times, we still offer our usual high standards but ask you to please be patient with us when it comes to shipping and delivery.  

Orders/Refund Policy/Contact Details

This website is operated by Sweet Scent Home Fragrance.

Sweet Scent Home Fragrance will send all orders via a tracked courier service.

Refund/Returns Policy

You may return any item to us within 7 days of receiving your order. The returned items must be unused and in their original packaging. You should contact us immediately by email and provide us with your original order number (which is listed at the top of your order confirmation email). We will then arrange a return with you, after this please repackage your items securely and post them back to us using a Royal Mail or Courier service. When we receive your returned items we will reimburse the original purchase price including original postage costs. Sweet Scent Home Fragrance will not pay any postage or handling costs incurred by the customer in the course of returning items. 

The same policy applies for lost or damaged items/parcels.

Any questions about the products or your order please do not hesitate to contact us.

Contact Information

Sweet Scent Home Fragrance 

3 Birchtree Lane 

Rugeley 

WS15 1NQ 

sweetscenthomefragrance@outlook.com